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Customer Reviews

sales

5

Laura Marshall answered all my questions and kept me informed at all stage. On the day I collected my Mini she ran through the controls and to make sure I was happy

12 September 2017

sales

5

I don't have any comments to add.

12 September 2017

service

5

Always very helpful with queries. My car was recently serviced and the driver who collected and returned it was extremely careful ensuring that the car was parked far enough from a low wall that it didn't catch the bottom of the door - real care??

09 September 2017

sales

5

Sale team great and Sophie very warm and friendly.

05 September 2017

sales

5

All went very smoothly

04 September 2017

service

4.5

My car was fixed.

02 September 2017

service

4

Was a little pricey but you get what you pay for

01 September 2017

service

5

They fitted me in at short notice and the service was great.

31 August 2017

service

2

waited 45 minutes when I dropped off my car for service to receive a loan car which I had already booked as need to get to work. When I collected my car told car ready this took 30 minutes to get my keys no acceptable

31 August 2017

service

3.5

The prices are very high.

22 August 2017

sales

5

It was a great experience from start to finish.

18 August 2017

service

4

Personal service, only criticism would be that I was told it would take 1 hour and half ended up being just over 2 hours but this wouldn't stop me from using or recommending in the future.

11 August 2017

service

3

Was kept waiting when I collected my car though there were a lot of staff no dealing with other customers.

11 August 2017

service

5

Never had a bad experience in the years I have been dealing with mini

08 August 2017

service

5

Very efficient

05 August 2017

service

5

Everything asked for was done efficiently.

04 August 2017

service

5

Waited while my car was serviced. Waiting area very comfortable with TV, free drinks.

03 August 2017

service

1

I'm not even certain that the tyre I paid to have changed was changed and my car wasn't even cleaned very well- standards are slipping

02 August 2017

service

5

Again excellent customer care. Kept me up to date and explained the results of the service.

01 August 2017

service

5

Very smooth and easy with no issues

01 August 2017

service

5

Car is always returned in pristine condition - nicely cleaned.

01 August 2017

service

5

Excellent service

31 July 2017

sales

5

Good service

29 July 2017

service

4

Booked in for a pit stop service on line but when I arrived this had not been requested. However they did manage to then get the service completed in 2 hours.

26 July 2017

service

5

All of the above!

26 July 2017

sales

5

Laura Marshall was informative without a hard sell, nice aftercare too

26 July 2017

service

5

Took longer than expected to get the car back to me

25 July 2017

service

4

Good customer service given when organising MOT.

25 July 2017

service

5

Good service and communication it's a shame sales do not operate with the same level of respect

24 July 2017

service

5

Work carried out was done without any problems.

20 July 2017

service

2

See above

20 July 2017

service

5

Very easy, quick and trouble-free experience

19 July 2017

service

5

Cannot complain at all car problems resolved within 1 working day

18 July 2017

service

5

The staff were friendly and very professional. The service area is clean and comfortable.

15 July 2017

sales

5

George , the salesman , was informative and professional without being "hard sell". This was the case at every stage of the purchase.Calls and questions were answered immediately.

14 July 2017

service

5

Made it very easy to drop off and pick up plus the courtesy car.

14 July 2017

sales

5

See above

14 July 2017

sales

1

Simple, I've had many different car's over the years but mini's the best!!

14 July 2017

service

4

Would have given 5 stars but had to wait over two weeks for an appointment.

14 July 2017

service

5

Staff talked me through the service and explained what was done, very helpful.

06 July 2017

service

5

Completely happy with service but still waiting for contact from Wayne re transfers...........more than 10 days later.........

06 July 2017

service

5

The problem was fixed with no drama

06 July 2017

sales

5

Brilliant quick and easy service

04 July 2017

sales

5

All questions answered, very approachable, easy to contact and kept in touch throughout entire process.

04 July 2017

sales

4

The people in the store were great, the car is great, but he delivery time kept slipping as BMW had run out of parts to build the car.

29 June 2017

service

1

They did not do a thorough check of my car and did not get rid of the smell of urine.

28 June 2017

service

4

Contacted me before my mot was due to book me in, and kept me updated through the day on the progress

27 June 2017

service

4

Helpful staff, kept me informed and took good care of my car

26 June 2017

sales

5

George Eagles was very knowledgeable about the mini in general and was able to advise us and guide us to the model we wanted without been pushey, the showroom was spotless and spacious. We did not feel pressurised. Excellent service

26 June 2017

service

4

Impression that their service to you matters