Drop down ButtonDrop down Button< ££ >Teaser Link Arrowco2

Customer Reviews

service

1

I don’t think I had a good experience at Tring or Stevenage. No one seems to care that I had to bring my car in so many times, waste of petrol & hours. I had to keep emailing & calling to get any response and it took weeks for them to come back to me

10 November 2017

service

5

time taken to explain what work undertaken and provided timescale for future woek needs (i.e when to replace tyres)

10 November 2017

sales

3

Generally a good experience but there was a lack of some fundamental information. The options available was confusing online at Mini.co.uk and at the Mini Centre.

09 November 2017

sales

5

well laid out centre friendly staff with no pressure put on me

09 November 2017

service

5

Very nice staff and very quick and efficient service

07 November 2017

sales

5

Responsive, helpful and knowledgable sales team, especially Sophie McBroom

04 November 2017

sales

5

The sales team went through all the paperwork at a good pace.

03 November 2017

service

3.5

Always efficient. I would have been more satisfied if the door rattle I complained of had been fixed.

03 November 2017

service

5

Very friendly staff

03 November 2017

sales

5

Good service

01 November 2017

sales

3.5

Order fulfilled on programme and commissioned by Specialist cars very quickly to meet a date most convenient to us

01 November 2017

service

5

No fuss service and a huge element of trust to do the right thibk and not cut corners

31 October 2017

service

5

Easy drop off. Good courtesy Car. Good communication. Accessible and plenty of parking. Nice reception area if you do want to wait with coffee newspapers and TV on sensible channel but not intrusive. Excellent

31 October 2017

service

4

Painless and effective

27 October 2017

service

5

Wayne really helped get an issue with my car sorted out and provided me with a great new mini courtesy car to test drive in the process

25 October 2017

service

5

Professional technicians always extremely helpful

25 October 2017

service

5

The service department is excellent they have always been there to help with booking the warrant check and given me help I will always use them because I am confident they sort my car out

24 October 2017

service

5

Was an efficient service.

24 October 2017

service

4

Communication can be a little poor eg Inwas not telephoned on the number I provided, the centre tried to reach me at a work number. Also sometimes hard to speak to someone relevant when telephoning in.

24 October 2017

service

3

No update as promised during the day and I had to phone to change status of my car at 5pm and then had to wait until 6.15 whilst it was washed when I was told it would be ready at 5.30

24 October 2017

service

5

They are always so helpful and well organised, and they provide excellent service. I've used them for many years and have always been very satisfied with them.

22 October 2017

service

4

The time taken for the oil change and brakes was nearly two hours I seemed to be waiting allot longer than other owners who arrived after me but I don't know what they came in for. Not a gripe just the time taken based on previous visits seemed long

18 October 2017

sales

5

We received excellent service throughout the process, from the very beginning when we first started looking a year ago, right through the ordering and collection stage. We have been thoroughly satisfied throughout

18 October 2017

service

5

Prompt attention & Service carried out well once "correct full instructions" had got through. See comments in Section 3.

16 October 2017

service

4

Polite timely service with lots of assistance offered.

15 October 2017

sales

4

It was a brilliant service but there is Always room for improvement ;-)

14 October 2017

service

2

i was unsatisfied that they were unable to solved the issue.

12 October 2017

service

3

Thought the communication very good from Tracey in particular-who was honest with me about the engine problem and that they'd overbooked so wd take longer than a day. Could not being car back despite their overbooking error which was a shame.

12 October 2017

service

5

It wasn't a difficult service - filters plugs and oil and brake fluid - but it was all done swiftly while I waited

12 October 2017

service

5

so professional, polite, refreshments available, clam, purposeful atmosphere - almost like an airport waiting lounge

11 October 2017

service

5

Excellence in service

10 October 2017

service

5

Fast service while you wait. Free car valet

09 October 2017

service

5

Expected to pay loads but didnt

09 October 2017

service

4.5

no problems, always quick

05 October 2017

service

5

Staff were very quick to offer refreshments and answer any questions that I had

05 October 2017

service

5

When I delivered my car for its 1st service the treatment I was made very welcome professionally by all staff.

05 October 2017

service

1

VERY disappointedI ran BMW cars for many years with faultless Service at Stevenage. My Wife’s Mini went in for MOT and end of warranty inspection. She drove away and within 5 miles, the vehicle reported the need of a litre of oil!

05 October 2017

service

4

Wish they had hoovered the boot as well as the inside of the car.

05 October 2017

service

5

.

04 October 2017

sales

5

I am always comfortable and confident buying my Mini at Specialist Cars

03 October 2017

service

3.5

No reason

02 October 2017

sales

5

Regular updates on my new car were given throughout the whole process, which was great. I am pleased with how much the staff cared and really made an effort to make it exciting.

26 September 2017

sales

4

Always receive good service from the dealership at Stevenage.

26 September 2017

sales

5

I felt comfortable and relaxed in the showroom, the salesman was attentive and business like without being overbearing.

18 September 2017

service

4

As above

16 September 2017

sales

5

I don't have any comments to add.

12 September 2017

sales

5

Laura Marshall answered all my questions and kept me informed at all stage. On the day I collected my Mini she ran through the controls and to make sure I was happy

12 September 2017

service

5

Always very helpful with queries. My car was recently serviced and the driver who collected and returned it was extremely careful ensuring that the car was parked far enough from a low wall that it didn't catch the bottom of the door - real care??

09 September 2017

sales

5

Sale team great and Sophie very warm and friendly.

05 September 2017

sales

5

All went very smoothly