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Customer Reviews

service

5

I have a great deal of confidence in using a dealership

09 January 2018

sales

5

Min Stevenage were helpful and polite. The car arrived earlier than expected which was a bonus.

09 January 2018

service

5

Experience is outstanding. Kept updated on progress all the way through.

08 January 2018

service

2

Because my car went in for brake pads all round and a query on a symbol that was showing on computer I was left a message then I called back and the said person was impossible to reach as I guess she went to lunch It turned out very stressful

06 January 2018

service

4

On this occasion the computer was not reset for the next service date. A prompt I do need. Also was due to have a replacement part fitted recommended by mini. However this wasn’t available and my car has been booked in again. Now told overnight.

04 January 2018

service

5

Very competent staff

03 January 2018

service

4

I would have given full marks but had to opt to wait for the servicing it is a bit of a bind

02 January 2018

service

5

Everything was dealt with promptly and as promised

02 January 2018

sales

5

See answer to 1 - Laura was a very pleasant and efficient person to deal with. It was a pleasurable purchasing experience.

02 January 2018

service

4

Very good service but took much longer than expected

01 January 2018

service

4.5

There were no issues with service and I felt that people went and were prepared to go the extra mile.

30 December 2017

sales

5

You did exactly what I asked you to do.

28 December 2017

service

4

Prompt service when required esp this close to Xmas

28 December 2017

service

4

see previous answer

20 December 2017

sales

1

I was miss sold a car and not given enough information about my choicesThe sales man was too interested in meeting his target however I would have been more than happy to buy a higher spec at the time

20 December 2017

sales

5

Laura was brilliant very knowledgable and friendly

19 December 2017

service

3.5

work done promptly but no time to wash the car

19 December 2017

sales

5

The MINI team at specialist cars Stevenage are very friendly and knowledgeable.

15 December 2017

sales

5

car ready for us to take away.

15 December 2017

service

4

See above

14 December 2017

service

5

Work was completed quicker than expected.

13 December 2017

service

5

I didn’t have to do anything!!!!

13 December 2017

service

5

just keep doing all you do in the way you all do

13 December 2017

service

5

Was given a free key ring

13 December 2017

service

5

Polite and helpful.

13 December 2017

service

5

Can only say..100% satisfaction! Service with a smile..and lovely coffee while you wait!

13 December 2017

sales

5

Darren was very pleasant and kept me updated

11 December 2017

service

4

No complaints

09 December 2017

service

5

The service work carried out has been efficient and within given time frames.

07 December 2017

service

4

Faster would be ideal - car sat outside for 15-20 mins even though I arrived on time for my while u wait MOT

06 December 2017

service

5

Very easy to arrange

05 December 2017

service

5

Did a good Job and when I asked for a competitive price they did so.

05 December 2017

service

5

I was asked if I wanted my car cleaned, it had been done the day before, but as I have a soft top I asked if they could remove mildew on the roof. They offered to try. Options were given for further work.

04 December 2017

service

4

Customer service was both polite asnd efficient, even with the dept being obviously very busy at the time.

01 December 2017

service

5

The staff are so helpful and always keep me informed of timescales and the work that needs doing.The waiting area is also very comfortable and well stocked with refreshments.

29 November 2017

service

5

excellent phone service, car collected and delivered back home and clear feedback on extra costs.

28 November 2017

service

5

We had no problems

28 November 2017

service

1

Gave in keys and then ignored. Never given update. Never met by any ad isles. Would not take there if not convenient to me.

28 November 2017

sales

3

The experience of buying a new car could be made to feel special . It use to be , it feels like a business transaction.

28 November 2017

service

5

Great service, no problems, all questions answered

28 November 2017

service

5

quick service..Ed Lee @ Stevenage did an excellent job

22 November 2017

service

2

Waited 2 hours for hour and a half appointmentValet company pulled off mini metal strip in doorframe so had to return at another date to get fixed

22 November 2017

service

5

The service team made the process easy from booking to drop off and pick ups at the train station to finishing at the time I’d asked.

21 November 2017

service

3

Didn’t feel happy when leaving

21 November 2017

sales

5

The service was excellent and Darren who dealt with us was extremely friendly and knowledgeable.

21 November 2017

service

5

Friendly staff, service was explained well. I was happy with the work done on my car.

21 November 2017

service

5

Excellent service from start to finish. Mary called me back to help book my car in for the service and I was looked after Ian during/after the service. Ian pointed out that I didnt require front brake pads changed yet...really liked the honesty.

21 November 2017

service

3

The fault was not readily identified and staff at the centre did not know how to lock the car but disable the alarm. Once identified, the fault was fixed quickly and staff were very pleasant.

17 November 2017

service

5

Excellent service and communications

17 November 2017

service

3

We have had a few issues with pricing where they have not been very accommodating considering the amount of money we have spent with them. Also, car recently came in for a service and they have left the service lights on.